Answers stay plain and honest so gift decisions feel lighter.
Sunday Letters customer care
Questions deserve thoughtful answers.
A complete guide to the pieces, the care, the gift, and the order, written so you can choose with confidence.
Clear before checkout.
Materials, availability, shipping, and return details are shown before you pay.
Shipping, materials, returns, and care notes live where you need them.
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Answers before the moment
The Sunday Letters guide to choosing with confidence.
Jewelry should feel meaningful, not mysterious. Find clear answers about materials, care, fit, gifting, shipping, and returns in one calm place.
Start here
What is Sunday Letters?+
Sunday Letters is a US-only jewelry and gifting store built around the feeling behind the gift. We organize keepsake-style pieces by person, moment, and meaning, then share the materials, care, availability, and order details clearly before you buy.
How do I choose a meaningful piece?+
Start with the person or moment you have in mind, then browse by symbol, style, or category. Each product page includes gift ideas, options, care guidance, and the details that help you choose with confidence.
The pieces
How do I know what a piece is made of?+
The product page is the source of truth for each piece. Review its material, finish, dimensions, included parts, care guidance, and price there. We do not describe jewelry as precious metal or an investment unless the product page expressly supports that claim.
Is your jewelry made for everyday wear?+
Some pieces are suited to regular wear, while plated finishes, pearls, opals, glued stones, and other delicate details need more protection. Follow the care notes on the product page, keep jewelry dry when possible, and remove it for sleep, exercise, showering, swimming, cleaning, and heavy work.
Care & wear
What is the safest way to care for my jewelry?+
Wipe the piece gently with a soft, dry, lint-free cloth after wearing. Store it dry, clasped, and separately in a pouch or compartment. Avoid perfume, lotion, sunscreen, hairspray, chlorine, salt water, bleach, abrasive cleaners, and prolonged moisture. When the material is uncertain, use the gentlest method and contact support before trying a stronger cleaner.
Can I shower, swim, or work out in my jewelry?+
We recommend removing jewelry first. Water, sweat, chlorine, salt, friction, and cosmetics can dull finishes, accelerate tarnish, loosen settings, and affect delicate stones or plating. Dry the piece completely before putting it away.
What should I do if my jewelry changes color or looks dull?+
Start with a soft, dry cloth and review the care guidance for that specific material. Skin oils, cosmetics, moisture, chemicals, and normal wear can affect the appearance of jewelry, especially plated finishes. If gentle cleaning does not help, or if a stone, clasp, or finish seems faulty, contact support with a photo before using a polishing product.
Fit & sizing
How do I choose the right size?+
Check the product page for the available dimensions, length, or ring-size options before checkout. If you are buying a ring as a gift and are unsure, contact support with the recipient’s approximate size and the style you are considering. Do not guess when a close fit matters.
Gifting
Do you offer gift wrapping?+
No. Sunday Letters does not offer gift wrapping, gift packaging, note cards, or other gift-presentation services. Orders are shipped in the standard packaging shown or described for the product.
Can I ship an order directly to someone else?+
Yes. Enter the recipient’s US shipping address at checkout. We do not offer gift wrapping, gift notes, or special gift presentation.
Can I add a personal note or engraving?+
Not currently. Sunday Letters does not offer personal notes, engraving, or personalization at this time.
Shipping
Where does Sunday Letters ship?+
We ship to addresses in the United States only. Free regular shipping is included on every US order, with one shipping option and no paid upgrade or order-value threshold. Approved products come from small-batch inventory held and packed by Sunday Letters in Florida; we do not dropship orders directly from suppliers.
How long will my order take?+
Products normally ship the next business day after an order is accepted. Carrier transit times are estimates, not guarantees. We send order and tracking updates to the email used at checkout. If a product page shows a different processing window, that product-specific timing applies.
How do I track my order?+
We email order and tracking updates to the address provided at checkout. You can also use the Track Order link in the site header or contact support with your order number if you need help finding an update.
Returns
What is your return policy?+
You may request a return for an unused, unworn, and undamaged nonpersonalized item within 30 days after delivery. The item must include its original packaging and included parts. Contact support first with your order number and wait for return instructions before mailing anything.
What if my order arrives damaged, incorrect, or defective?+
Contact us within 7 days after delivery with your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement or refund without charging you for the correction. Please keep the item and packaging until support tells you what to do next.
Support
How can I get help before or after ordering?+
Email [email protected] or call (305) 707-4780 Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Include your order number for order questions. For a damaged or incorrect item, include clear photos of the item and packaging, and never send payment-card numbers.
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