It appears in your confirmation email and usually looks like a short number or code from checkout.
Order updates
Find your order without an account.
Enter the order number from your confirmation email and the billing email used at checkout. We ask for both so order details stay private.
Look up an order
Check status in a moment.
Email [email protected] with your name and approximate order date. We will help from there.
Email supportReturns, materials, gift questions, and shipping details live in our help pages.
Small jewelry orders are reviewed and packed by our Florida team.
Order and tracking notes go to the address you used at checkout.
If status looks stuck or wrong, write us: we will walk the next step with you.