We want you to feel comfortable ordering from Sunday Letters. This policy applies to nonpersonalized products unless a product page or checkout says otherwise.
Returns for unused items
You may request a return for an unused, unworn, and undamaged nonpersonalized item within 30 days after delivery. The item must be returned with its original packaging and included parts. Contact us first at [email protected] with your order number; we will provide the return instructions.
Damaged, incorrect, or defective items
Tell us within 7 days after delivery if an item arrives damaged, incorrect, or defective. Include your order number and clear photographs of the item and packaging. We will review the issue and, when appropriate, offer a replacement or refund without charging you for the correction.
Refunds
After an approved return is received and reviewed, we will issue the approved refund to the original payment method. Shipping charges are refundable when the item is defective, damaged on arrival, incorrect, or when required by applicable law. Customer-change-of-mind return shipping is not refundable unless we agree otherwise. Your bank or card issuer may require additional processing time after we submit the refund.
Personalized products
Personalized products will not be available until the production, proofing, privacy, and support workflow is ready. Any different terms will be shown clearly before payment.